Privacy Policy
Effective date: September 22, 2026
Saludo ("Saludo," "we," "us") helps owners of hospitality businesses draft replies to guest reviews. Saludo is operated by Kelly Javanmardi, Austin, Texas. This policy explains what information we collect, why, and the choices you have.
What we collect
Account information. When you create an account we collect your email address and, if you sign in with Google, your name and profile picture. Your password (if you use one) is handled by our authentication provider and is never visible to us.
Your voice settings. The business name, type, city, tone, sign-off, facts to mention, things to never mention, and sample replies you save. We store these so drafts sound like you.
Usage counts. How many replies you've drafted in the current month, so we can apply plan limits.
Reviews you paste. The review text, star rating, and reviewer first name you enter to get a draft. We send this to our AI provider to write your draft and return the result to your screen. We do not save the reviews you paste or the drafts we generate to your account.
Technical information. Like most websites, our hosting and authentication providers automatically process information such as your IP address, browser type, and device information to deliver the service, keep you signed in, and prevent abuse (for example, bot checks at sign-up).
We do not currently use advertising or analytics cookies. We use only the cookies needed to keep you signed in and secure.
How we use it
- To provide Saludo: sign you in, save your settings, and draft replies.
- To apply plan limits and prevent abuse.
- To contact you about your account or important changes to Saludo.
We do not sell your personal information, and we do not use it for advertising.
Services we use
We rely on a small number of providers to run Saludo. They process information on our behalf:
| Provider | What it does for Saludo | What it receives |
|---|---|---|
| Clerk | Account sign-up, sign-in and security | Account information, voice settings, usage counts, technical information |
| Vercel | Hosts the website and app | Technical information, and the content of requests passing through it |
| Anthropic | AI model that writes your drafts | Your voice settings and the reviews you paste, for each draft request |
Anthropic processes draft requests under its commercial terms. By default, Anthropic does not use inputs or outputs from its API to train its models.
If you choose "Continue with Google," Google shares basic profile information with us according to your Google account settings.
Reviews and guest information
Reviews you paste were written by your guests and are usually already public on Google. We process them only to draft your reply and don't keep them. Please don't paste information that isn't part of the public review, such as a guest's contact details or booking information.
How long we keep information
We keep your account information, voice settings and usage counts for as long as you have an account. If you delete your account, we delete this information, except where we must keep something to comply with the law or resolve a dispute. Our providers may keep limited logs for a short period for security and reliability.
Your choices and rights
- Update your settings at any time in the app.
- Delete your account from your account menu (your profile picture, top right → Manage account), or by emailing us.
- Ask for a copy of your information, or ask us to correct or delete it, by emailing kelly.javanmardi@gmail.com.
Depending on where you live (for example in the EU, UK or California), you may have additional rights under local law. We'll honor requests made under those laws.
Children
Saludo is a tool for businesses and is not intended for anyone under 18. We don't knowingly collect information from children.
Security
We use established providers with strong security practices and limit access to your information. No online service can be perfectly secure, but we take reasonable steps to protect your information.
Changes
If we change this policy in a meaningful way, we'll update the effective date above and let you know by email or in the app before the change takes effect.
Contact
Questions or requests: kelly.javanmardi@gmail.com